Terms of Service

What these terms cover

These terms are an agreement between you and ServiceZoneX (also published as MobileServiceZoneX), referred to here as “we” or “the studio”. They apply to three different things:

• our Android applications published on Google Play;
• this website, servicezonex.com, including its enquiry form;
• our engineering engagements — consultancy, development and delivery work for clients.

By using an app or this website, you accept these terms. If you do not accept them, please stop using the app or the site. How we handle personal information is described separately in our Privacy Policy.

Using our applications

Our applications are provided free of charge and funded by advertising. We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use them on devices you control, for your own use.

The apps are distributed through Google Play, and your installation is also subject to Google Play’s own terms. Updates may add, change or remove features. We may discontinue an app, and we are not obliged to maintain any particular feature indefinitely.

You may not copy, sell, rent, sub-licence, decompile, reverse-engineer or create derivative works from the apps, except where that restriction is prohibited by law.

Acceptable use

When using our apps, this website or any service we provide, you agree not to:

• use them for anything unlawful, or in breach of anyone else’s rights;
• interfere with, disrupt, overload or attempt to gain unauthorised access to our systems or the systems of our providers;
• generate artificial ad impressions or clicks, or otherwise interfere with the advertising that funds the apps;
• submit false, misleading or malicious content through the enquiry form.

This website and enquiries

Material on this website — including capability descriptions, metrics, case studies and estimator output — is provided for information. It is not a quotation and not a binding offer. Scope, timelines and prices become binding only in a written statement of work signed by both parties.

Submitting the enquiry form starts a conversation; it does not create an engagement and places neither side under obligation.

Engagements and statements of work

Client work is performed under a statement of work that records the agreed scope, deliverables, milestones, timeline and fees. Anything outside that scope is a change request, handled by written agreement and, where relevant, a revised timeline and fee.

Fees, payment schedules and milestone conditions are those set out in the statement of work. Delivery depends on the client supplying access, environments, credentials, assets and decisions in reasonable time; delays in those inputs move delivery dates accordingly.

Intellectual property ownership

Upon complete milestone settlement, 100% of custom source code, documentation, deployment scripts and architectural assets transfer to the client organisation without licensing encumbrances.

Until settlement, we retain ownership of the work product. We keep ownership of our pre-existing materials, internal tooling, libraries and general know-how, and where those are embedded in a delivery we grant the client a perpetual, non-exclusive licence to use them as part of that delivery. Third-party and open-source components remain governed by their own licences.

Our name, logo and brand assets remain ours. We may reference an engagement in our portfolio at a general level, without disclosing confidential details, unless the client asks us not to.

Delivery standards and SLAs

Engineering deliveries adhere to specified unit test coverage standards (>90%), automated regression gates, and performance benchmarks as defined in the Statement of Work.

Availability targets, response times and support windows apply only where a statement of work or support agreement sets them out, and only to infrastructure under our control. They do not apply to third-party platforms, client-managed infrastructure, or outages caused by factors outside our reasonable control.

Confidentiality

Project inquiries, architectural blueprints, source code and business information shared with us are treated as confidential and are used only to evaluate, quote for and perform the work. We do not disclose them to third parties except to our providers as needed to perform the work, or where the law requires disclosure.

This obligation is mutual, and it survives the end of an engagement. Where a separate non-disclosure agreement is signed, its terms apply.

Third-party services

Our apps and services rely on third-party platforms — including Google Play, Google AdMob and Firebase — and may link to sites we do not operate. Those platforms are governed by their own terms and privacy policies, and we are not responsible for their content, availability or practices.

Warranties and disclaimers

Our applications and this website are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that an app will be uninterrupted, error-free, or compatible with every device or Android version.

For client engagements, we warrant that the work will be performed with reasonable skill and care by suitably qualified people, and in accordance with the statement of work. Nothing in these terms excludes any warranty or right that cannot lawfully be excluded, including consumer rights you may have where you live.

Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill or data, arising from use of our free applications or this website.

For client engagements, our total aggregate liability arising out of or in connection with an engagement is limited to the fees paid to us under the statement of work giving rise to the claim, unless that statement of work says otherwise.

Nothing here limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

Suspension and termination

You may stop using our apps at any time by uninstalling them. We may suspend or withdraw an app, a feature or access to this website where necessary — for example to protect our systems, to comply with the law, or in response to misuse under Acceptable use.

Termination of a client engagement is governed by the statement of work. Sections covering intellectual property, confidentiality, disclaimers and liability survive termination.

Changes to these terms

We may update these terms from time to time. When we do, we will revise the “Last updated” date at the top of this page and post the new version here. Continuing to use our apps or this website after a change means you accept the updated terms. Changes do not alter a signed statement of work.

Contact us

Questions about these terms, or about an engagement:

• Email: admin@servicezonex.com
• Web: servicezonex.com
• Privacy: Privacy Policy